Objective
Waitress with 5+ years of experience providing excellent service to diners at quality establishments. Familiar with POS terminals and common restaurant machinery, and possess a proven ability to upsell alcohol, desserts, and appetizers to customers. Looking to leverage my knowledge and experience into a waitressing role at Jimi’s Steakhouse.
Professional Experience
HEAD WAITRESS
Longhorn Grill, Los Angeles, CA / September 2019–Present
- Lead a 15-member waitstaff, handling all scheduling and approving/denying time-off requests
- Memorize restaurant’s wine stock and appropriate entrée pairings, leading to daily wine sales averaging $180, 15% higher than company average
- Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received in a 120+ seat restaurant
- Brainstormed and implemented delivery/takeout menu options to help the restaurant survive during the COVID-19 pandemic
- Trained 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
HOSTESS & WAITRESS
Mike’s Fancy Kitchen, Los Angeles, CA / June 2016–August 2019
- Implemented new menu introduction strategies, increasing customer purchases of wine and dessert by 10%
- Bussed tables, presented menus, seated customers, and assisted waiters with drink orders
- Cleaned tables and floors of dining area, ensuring that customers enjoyed a pleasant, hygienic dining experience
- Trained 3 new hosts in providing excellent customer service and conflict resolution techniques
Education
Bachelor of Arts in English
University of California Los Angeles, Los Angeles, CA
May 2018
Skills
- Sales
- Customer service
- POS terminals
- Bilingual (English/Spanish)