Technical Support Resume Sample

Technical support roles require a unique mix of customer service skills and tech expertise. Balancing these opposing skills can be difficult when you write your resume.

Whether you manage a team of support specialists or go out to fix customer computer glitches, you need communication skills and hard knowledge about troubleshooting common errors to succeed.

Follow these three tips to write a technical support resume that strikes the perfect balance of the hard and soft skills employers want and land your next interview.

1. Highlight your technical support resume skills

The first things an employer looks for in a resume are skills that fit the job description. In your case, they’ll search for skills like ticketing, training staff members, and hardware and software support specialties.

List your most relevant and impressive technical support skills in your resume’s skills section. Remember to add a mix of hard and soft skills.

Hard skills (also called technical skills) refers to expertise you gain from training or experience. Soft skills include your ability to work with others or on a team, or personality traits like attention to detail.

Here are some relevant technical support skills to put in your skills section:

• Software troubleshooting and problem solving
• Database management system software
• Angular
• Phone and email technical support
• BMC Helix IT Service Management (ITSM) software
• Project lifecycle management
• Security planning
• Quality assurance
• Agile framework
• Budget administration
• Infrastructure development
• Risk mitigation planning
• Documentation management

2. Write a strong technical support education section

Ensure your resume’s education section is up to date and includes all relevant information, including your:

• school’s name and location
• type of degree/field of study
• graduation year
• GPA (if above 3.5)

If you don’t have a formal education in computers or technology, that’s alright. Emphasize your relevant experience and skills.

But if you have computer science education, highlight your educational achievements — especially if you’re lacking professional experience. Here’s an example of how to format your resume’s education section:

3. Include technical support-related keywords in your resume

Resume keywords are relevant industry terms that are commonly used on resumes. While sometimes skills, keywords can also be technical support equipment names or job duties.

Adding relevant technical support keywords from the job description or company website to your resume is important because they show you’re:

• current with the latest industry jargon
• paying attention to what the company wants
• a great fit for the role

Additionally, technical support firms use applicant tracking systems (ATS) in their hiring process. This automated software scans resumes and cover letters for certain keywords, and hiring managers use that information to decide which candidates to interview.

So look at the company website and social profiles, the job description, and this list of common technical support terms, and spread keywords naturally throughout your resume:

• Ticketing
• Troubleshooting
• Firmware updates
• Computer science
• Windows Server
• VMWare
• SQL server
• Hardware
• Software
• Active Directory
• Switches
• Linux
• Help desk support
• Virtualization