Resume Summary
Diligent store manager with 10+ years of experience in managing operations of high-volume retail stores. Proven track record of success driving retail/store operations, achieving ambitious sales and revenue goals. Solid background in customer service, P&L management, shrink control, and loss prevention.
Professional Experience
STORE MANAGER
Mattress Firm, Austin, TX / November 2014–present
- Manage daily operations of 3 locations and activities of a team consisting of 6 assistant managers, 10 associates, and 15+ sales staff
- Administer monthly budgets averaging $165,000
- Establish goals and development plans, collaborating with assistant managers to hit monthly and quarterly budget goals
- Develop daily, weekly, and monthly goals for each location, driving average sales from $47 per person to $300 per person
- Conduct market research to analyze store numbers for strengths and opportunities, planning budgets and goals for each location and evaluating EBITDA
STORE MANAGER
Abercrombie & Fitch, Willow Grove, PA / July 2010–October 2014
- Supported the district manager in conducting weekly meetings, delivering quality reviews, and setting goals
- Recruited potential talent for associates across all levels in the store while overseeing the hiring for part-time jobs,conducting interviews, and leading new hire orientations
- Increased sales by 47% over a period of 2 years
- Acknowledged as one of top 3 managers of the year with lowest employee turnover out of more than 60 managers
- Negotiated sales and pricing plans of products with 25+ vendors and suppliers
Education
B.A. BUSINESS MANAGEMENT
South Eastern University, Washington, DC
- Honors: cum laude GPA: (3.6/4.0)
Additional Skills
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Excellent organizational, interpersonal communication, leadership, time management, and decision making skills