(206) 856-6678
your.name@gmail.com
linkedin.com/in/yourprofile
CAREER OBJECTIVE
An organized and motivated customer service professional with over 6 years of experience in consumer relations. Aiming to use proven customer service background and communication skills to effectively fulfil the requirements of the Assistant Customer Service Manager position.
EDUCATION
River Brook University,
Chicago, IL | May 2012
Bachelor of Arts, History,
Honors: cum laude (GPA: 3.8/4.0)
PROFESSIONAL EXPERIENCE
Online Retailer
Self-employed, Cincinnati, OH | September 2017–Present
- Launched and manage a successful online retail shop with an average of $10,000 in sales each month
- Market business through multiple channels including internet forums, social media, and personal networks
- Facilitate customer service needs regarding questions, complaints, fulfilment problems and product returns
- Continuously research products and manufacturers, customer relations etiquette, and online retail community best practices
Customer Service Representative
SHOQWICK, Cincinnati, OH | June 2014–June 2017
- Conferred with customers by telephone or in person to provide information about products or services, take and enter orders, obtain details of complaints, and offer corrective services
- Directed requests and unsolved issues to appropriate departments
- Decreased customer complaints by 15% over 2016 by spearheading a new companywide SOP for merchandise handling and returns
- Introduced customers to the VIP membership program, informing them of the annual average savings and other benefits recognized by members.
Administrative Assistant
SHOQWICK, Cincinnati, OH | June 2012–May 2014
- Managed the office schedule, being responsible for arranging appointments and meetings
- Answered phones and directed customers to the correct channels
- Maintained inventory and ordered supplies using inventory software
RELEVANT SKILLS
- Microsoft Office
- Ecommerce platforms
- Marketing
- Customer service
- Inventory software
- Access software
- Organization
- Time management
- Interpersonal skills