SUMMARY
Service-oriented hospitality industry professional with 6+ years of experience leading restaurant operations, sales, and revenue growth. Recognized for enhancing service delivery and controlling costs with employee turnover rates below the industry standard.
Professional Experience
DON GIUSEPPE RESTAURANT, Guaynabo, PR
Restaurant Manager, September 2015 – Present
- Oversee a team managing daily restaurant operations, focusing on seamless service delivery and customer satisfaction
- Analyze operational issues and develop plans of action to improve performance, services, and safety
- Streamline workflow procedures and minimize labor costs through effective staff scheduling and delegation
- Train staff to deliver high-level customer service, resulting in a 20% increase in sales
- Optimize inventory by forecasting food, liquor, wine, and other beverage consumption to determine amounts to be purchased and requisitioned
MIKE’S AT VENETIA, Miami, FL
Assistant Manager, June 2011 – August 2015
- Delivered effective support to the restaurant manager in managing the overall restaurant operations, including the management of food cost, labor, and profit and loss
- Spearheaded daily activities of staff members while facilitating them in meeting service and client satisfaction goals
- Attained optimal client satisfaction by proactively resolving customer complaints
- Oversaw food preparation methods to ensure quality food preparation in compliance with regulatory policies and procedures
Education
RIVER BROOK UNIVERSITY, Chicago, IL
Bachelor of Science in Hospitality Management, May 2011
Additional Skills
- Highly instrumental in team leadership and training, operational analysis/improvement, forecasting, procurement, cost containment, and HACCP Compliance
- Proficient in POS and Microsoft Office Applications (Word, Excel, and PowerPoint)
- Bilingual in Spanish and English