Resume Summary
Solution-focused IT project manager with 10+ years of experience in leading large-scale technology projects from design through to implementation. Instrumental in dissecting complex problems, devising iterative processes, and leading end-to-end change management.
Work Experience
IT Project Manager
Sevatec, Fairfax, VA / September 2015–present
- Oversee a team of 20+ IT professionals to successfully manage 12+ major technology releases per year with projects ranging from $120,000 to over $470,000 requiring 12,000+ resource hours
- Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management
- Enhance project-wide efficiencies by creating 13+ filters and dashboards in Jira to monitor the progress of 350 to 400 bugs and enhancement tickets
- Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables
Project Consultant
Miracle Systems, Arlington, VA / May 2010–August 2015
- Devised project plans and engagement activities to prepare 20 call centers for major technology and process changes and new product launches
- Reduced new account opening errors over 90% by developing an effective manual to explain the approved scenarios for opening account products
- Created and executed over 500 new or updated procedures to ensure flawless implementation and adoption of new processes
- Generated $1.2 million in revenue by completing 10+ implementation projects
Hard Skills
- MS Visio
- Jira
- SQL
- Planview
Soft Skills
- Project Planning
- Leadership Skills
- Client Relations
- Organizational Skills
Education
Project Management Professional® Certification
Project Management Institute
2012
Bachelor of Science in Information Technology
River Brook University, Chicago, IL
2006–2010