Customer Service Resume: Examples & How to Write

Customer service representatives must strive to meet the needs of each customer and ensure they’re happy with the service and company.

We explain how to write a customer service resume that outlines the customer service skills necessary to leave a good impression on hiring managers.

1. Write a resume objective targeting the position

A customer service resume objective should show hiring managers that you’re qualified and motivated. When writing your objective, remember to explain why your experience, skills, and prior achievements will benefit the company and help it grow.

A successful customer service resume objective is normally three sentences.

Here’s an example of a good resume objective for a CSR position:

Customer Service Representative with 5+ years experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Salesforce and HubSpot, excellent at conflict resolution, and possess a positive attitude. Aiming to use my proven customer service skills and experience to effectively fill the managerial role at [company].

2. Include examples of customer service skills throughout your resume

Impress a hiring manager by adding a strong resume skills section that highlights your expertise in customer service software and tools.

And even if you don’t have those particular hard skills, you can still list soft skills on your resume as well. Here are some of the top resume skills being used by customer service professionals on their resumes in 2022:

Additionally, be sure to include any skills that are relevant and transferable. You can usually find relevant skills in the job description. If you have any of those skills, include them on your resume to show hiring managers you’re qualified.

Here are some of the main customer service skills that will help you land a job as a CSR:

1. Communication skills: As a customer service professional, you must provide information clearly and politely to help customers with whatever problems they have. Whether this is verbally or through text, your communication skills are crucial for getting your customer what they want.
2. Technical skills: Working in customer service means that you’ll use specific software to better serve your customers. Whether that involves Zendesk or Microsoft Office, being familiar with technical skills will make your job easier and keep you organized.
3. Interpersonal skills: An important aspect of customer service is interacting with people. If you have excellent interpersonal skills, your friendly and sociable attitude will help you engage with customers down and earn customer loyalty.
4. Problem-solving: When customers reach out to customer service, they’re looking to resolve a problem. If you have the quick thinking and problem-solving skills to assist them, you’ll be popular with both customers and your bosses.
5. Patience: Dealing with customers can require patience. Whether the customer is upset or has repetitive questions, it’s part of your job to stay calm and professional while politely resolving their problem.

However, the skills above aren’t the only ones valued by employers looking for strong customer service representatives. Other skills to put on your resume include:

Soft skills:

3. Write experience bullet points that include numbers

In your work experience section, add numbers to give the hiring manager a clearer picture of your accomplishments as a customer service representative.

Here are some bullet points pulled directly from our CSR candidate’s resume to give you an idea of how to add numbers to your own experience:

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

Received an average 85% customer satisfaction rating to date, 15% higher than company average

Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations

As you can see, the applicant used numbers to highlight exactly how many staff members they trained, how many calls they handled daily, how much they decreased cancellations by, and the customer satisfaction rating they achieved. 

This helps the hiring manager understand the applicant’s skills and the scope of their abilities more quickly.

Ask yourself these questions to get numbers for your resume:

• How many customers did you interact with daily?
• Did you receive customer commendations, or achieve a high customer care rating?
• If you’re doing sales, how much did you earn per day?
• Were your earnings higher than the company average?
  • If so, by how much?
• How many employees did you train?

4. Add action verbs that showcase your customer service talents

Action verbs give power to your resume and help your resume stand out from others because they’re simply more interesting than verbs like “work” and “do”. Here are a few action verbs commonly associated with customer service: