Case Manager Resume

We all need healthcare at some point in our lives, and healthcare needs case management.

Case managers play a crucial role in organizing an individual’s care, and with the growing elder population in the US, case management is a growing field. However, healthcare is a high-stakes industry, and no hiring manager wants to onboard a case manager who’s less than excellent at their job.

Prove your excellence and that you’re the right candidate for the position by writing a strong resume that highlights your case management-related skills, experience, and accomplishments. These three writing tips will show you how to make a case manager resume that lands you work in this highly competitive field:

1. Highlight your case manager resume skills

Case managers must have a wide range of skills to get the job done. For instance, you need extensive technical skills to be able to break down charts and understand what a patient needs. And you also need the organizational and leadership skills to manage a team of healthcare professionals and make sure the patient actually gets the care they require.

All of these case manager abilities are equally important. If the hiring manager doesn’t see these skills in your skills section or elsewhere on your resume, they’re not going to bring you in for an interview.

To show that you have what it takes to excel on the job, emphasize these top case manager skills on your resume:

• General nursing skills
• Management skills
• Medical software (Epic Systems, RXNT)
• Charting software (MatrixCare, Brightree)
• Human resources software (Oracle Taleo)
• General computer skills
• Office suite software (Microsoft Office, Google Workspace)
• Coordination
• Problem solving
• Critical thinking
• Judgment and decision making
• Time management skills
• Communication skills
• People skills

Also be sure that your education section is clear, easy to find, and includes your nursing degree. You don’t have to have a specific certificate to be a case manager, but you do have to be a registered nurse.

2. Include strong case manager action verbs

If you want an easy way to strengthen your resume, try changing the verbs you use throughout your work experience section. Action verbs highlight how you took initiative beyond the basic requirements of your job, and they should naturally catch a hiring manager’s attention because they’re less boring than standard verbs.

Incorporate some of these action verbs into your case manager resume to give it a quick boost:

• Improve
• Boost
• Reduce
• Save
• Negotiate
• Explain
• Facilitate
• Supervise
• Coordinate
• Manage
• Chart
• Organize
• Collaborate
• Transform
• Spearhead

3. Add hard numbers to your achievements

Describing your accomplishments on your resume is helpful, but showing what you can do in objective terms with hard numbers is even better. Hard numbers allow employers to see what you’re capable of as a case manager in the clearest possible way.

You can find hard numbers for your resume in the number of cases you’ve handled, how many people were in the team you coordinated, amount of time saved, grades, or percentage improvements.

Below are a few examples of work history bullet points that use hard numbers well:

• Attended a 2-week long teach-the-teacher training on the PACT care model, and delivered training to 6 newly hired RN’s on PACT and its implementation
• Manage a heavy caseload of 60-70 patients and their families to ensure proper delivery of services and to assist clients with meeting their psychosocial needs
• Prepared and entered documentation into care management applications to ensure compliance with documentation requirements, maintaining an audit score of 95%+

From these examples, a hiring manager can see exactly how much work the candidate can take on, their attention to detail, and their ability to train other employees. Having proof of your case manager-related achievements is always better than just saying you can handle the workload.